Landline not working but broadband OK

[Cornish+Lass]

I have this issue, I can't dial out, people can dial in but not hear anything. I have done all the tests and changed to a different phone. Its been nearly a week now.

[Mark39]

---

@Cornish+Lass wrote:

I have this issue, I can't dial out, people can dial in but not hear anything. I have done all the tests and changed to a different phone. Its been nearly a week now.

---

Are you new to Sky Talk, or has your Sky service been working ok up to about a week ago? Can you run the connection test here, even if your broadband is working ok, and let us know the result.

https://www.sky.com/help/articles/broadband-diagnostic-start

[Cornish+Lass]

I am not a new user I have been with Sky for years and yes it just stopped working about a week ago. Will try the diagnostics when I get home later

[Cornish+Lass]

@Mark39 Have tested but is showing everything OK, but its definately not the phone.

[Mark39]

---

@Cornish+Lass wrote:

@Mark39 Have tested but is showing everything OK, but its definately not the phone.

---

Best reported to Sky, then. Call them free on 150 if you have a Sky Mobile, or if you wish we can ask the messaging team to contact you here so that you can report it via a private online chat? 

[Cornish+Lass]

---

@Mark39 wrote:

---

@Cornish+Lass wrote:

@Mark39 Have tested but is showing everything OK, but its definately not the phone.

---

Best reported to Sky, then. Call them free on 150 if you have a Sky Mobile, or if you wish we can ask the messaging team to contact you here so that you can report it via a private online chat? 

---

Yes please as I don't have a Sky Mobile. 

[Mark39]

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page.Replies from Sky may not be instant, so check back from time to time for updates. The chat remains active for 48 hours.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Cornish+Lass to chat.