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Discussion topic: Re: Landline not working but broadband OK

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This message was authored by: Traditionist57

Re: Landline not working but broadband OK

I have had to unplug my phone as it rings constantly but nobody is ringing me I just get a engaged tone when I answer and as sn as I put the receiver down, it rings again and the same thing happens.  I have also had people saying they are trying to get me but they get a message that the number is unobtainable.

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This message was authored by: caesarome

Re: Landline not working but broadband OK

Posted by a Superuser, not a Sky employee. Find out more

@Traditionist57 

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:


https://www.sky.com/help/articles/fix-phone-problems-start

 

You can also run this test via the MySky app.

Let us know how you get on.

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