Internet is not working or phone line or sky box

[NG92]

Phone line is not working 

[Daniel0210]

@NG92 

Are you a new Sky Broadband/Talk customer? Has it been working up til now? 

[NG92]

Yes not working as of today

[Daniel0210]

@NG92 

And your broadband is working correctly as you haven't mentioned that?

[NG92]

Sorry I am not a new customer i recently had fibre introduced but it's been working fine up until today

[NG92]

Yes broadband is working 

[NG92]

Some digging going on down the road could that be the reason?

[Daniel0210]

@NG92 

If you haven't done it yet try the below line test. Disregard it saying it will test your broadband

https://www.sky.com/help/articles/fix-phone-problems-start 

[Daniel0210]

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@NG92 wrote:

Some digging going on down the road could that be the reason?

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@NG92 

You won't know until you wander down there and ask.

[Mark39]

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@NG92 wrote:

Sorry I am not a new customer i recently had fibre introduced but it's been working fine up until today

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@NG92 is your phone plugged into your broadband Hub? Full fibre means that you're now getting internet calls, and your phone won't work from a wall socket, once the switch has been finalised.