Problems with phone on new broadband account

[Steve602]

I have just switched over to sky broadband with internet calls, previously with BT. The broadband switch connected straight away but have not had phone line since connection on Monday.  Phone is plugged into router, checked with plugging directly into wall socket, checked with and without filters. Have tried to call Sky on my mobile, could hear the operator but they could not hear me.  Virtual chat not helped.

[Highlinder]

@Steve602  So can't be heard on your landline or is this your mobile? As you said you could not be heard when you called Sky.

[Steve602]

@Highlinder, landline dead, no dial tone, just empty air.  I called Sky on my mobile, I could hear the operator but they could not hear me.

[Highlinder]

@Steve602  Do other people hear you when you call via your mobile. This will be a separate issue to your landline.

[Highlinder]

@Steve602  On the related issue of your landline, have you tried re-starting your router and letting it come up to see if you get all green lights and then trying your phone again?

[Steve602]

Yes, have done all the switching off and on of all devices, resets etc

[fish1967]

Mine has been like this for 5 days so far - no dial tone - apparently its a nationwide fault (no evidence found by other providers though) . Sky have until tomorrow for the line to come back on otherwise its sayonara. its been a catalogue of disasters right from the word go with their fibre broadband. Poor overpriced service so far.

[Mark39]

@fish1967 I assume you've reported it to Sky?