Poor phone line quality with lots of noise on line

[maddiem]

I am so frustrated at the lack of help and being able to get through to a person.  I look after the affairs of a terminally ill family member who has been having no end of problems with phone line.  It has constant noise on line, unable to hear on calls.  When I have been there have done all the checks but still issues.  I just need an engineer to look at this problem but cannot get a number.  As my mobile is registered for my own account I cannot get through the automated part.  My family member is unable to deal with this but we need the phone line working.  As the contract is up soon I will can and go back to BT.  When I registered this account I informed you of a vulnerable person but doesn't seem to matter.

[Mark39]

We're a customer Community. Do you have,authorisation registered with Sky to act on behalf of the accountholder?

[maddiem]

Yes I believe so, I had it installed and set up.

[maddiem]

Sorry meant to add I was venting and know it's a community.  There is a lack of contact points for Sky especially for vulnerable people.  As I said it's easier to leave rather than go in circles with them.

[Greenfingers001]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi maddiem

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[maddiem]

Apologies we have been in/out of hospital and This went to the bottom of list.  Could link be resent?  Thanks.

[caesarome]

@maddiem 

I have alerted Sky again for you.

[maddiem]

Thank you, much appreciated.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Mr+Flibbles+86]

Update - After a private chat this has been escalated to the network investigations team