Poor phone line quality with lots of noise on line
I am so frustrated at the lack of help and being able to get through to a person. I look after the affairs of a terminally ill family member who has been having no end of problems with phone line. It has constant noise on line, unable to hear on calls. When I have been there have done all the checks but still issues. I just need an engineer to look at this problem but cannot get a number. As my mobile is registered for my own account I cannot get through the automated part. My family member is unable to deal with this but we need the phone line working. As the contract is up soon I will can and go back to BT. When I registered this account I informed you of a vulnerable person but doesn't seem to matter.
Re: Poor phone line quality with lots of noise on line
Sorry meant to add I was venting and know it's a community. There is a lack of contact points for Sky especially for vulnerable people. As I said it's easier to leave rather than go in circles with them.
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