Plug the landline iin amd iits not working, no dialing tome

[Csween1975]

Had sky broadband and talk since November but only got a lamdline phone yesterday, pmyg it in and it not working, no dialing tone 

[Mark39]

Are you plugging it into your broadband Hub?

[Joseen]

Got a new Sky hub I changed providers to Sky. All working perfectly, broadband, intenet and TV. However my landlines is not working. Error message on phone says Check phone line. Any solutions anyone?

[Mark39]

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@Mark39 wrote:

Are you plugging it [your phone] into your broadband Hub?

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When was your service activated?

[Joseen]

Last Monday

[Mark39]

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@Joseen wrote:

Last Monday

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Again, is your phone plugged into your broadband Hub?

[Joseen]

No Mark not into tge purple broadband slot as shown on instructions as I have fiber and should have Internet calls.

[Mark39]

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@Joseen wrote:

No Mark not into tge purple broadband slot as shown on instructions as I have fiber and should have Internet calls.

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Your phone needs to be plugged into your broadband Hub. There's a  phone socket at the back.

It won't work from a wall socket. 

[Joseen]

My phone line from the phone is plugged directly nto the hubs phone line slot for UK and Ireland phones. I don't have a wall socket. 

[Mark39]

Try restarting your Hub by switching off at the plug for 30 seconds or so. Once it has restarted, is the Voice LED on the front of the Hub  (if it has one) unlit, illuminated amber, or green? 

[Joseen]

There is no voice light on the hub. All other lights are on.

[Joseen]

I will try turning it off now. Thank you

[Joseen]

No that did nit work, still no voice light and same error message on phone "Check phone line"

[Mark39]

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@Joseen wrote:

No that did nit work, still no voice light and same error message on phone "Check phone line"

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As it has been a week, it's probably best reported to Sky. We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish?

[Joseen]

Perfect Mark if you can do that. Thank you for your help much appreciated.