Phones show line cord error and can’t dial or receive on them

[TP17]

As above. The 3 phone hand sets all show line cord error. Please check. I've disconnected all 3 devices and then re connected but not solved problem. TV and mobile phones are working.

[Mark39]

Are you new to Sky broadband/landline? Or has your Sky landline worked OK up to now?

[TP17]

We've had Sky for over 10 years

[TP17]

I've also noticed that the Texacom alarm which is on bells only is showing ATS path fault which I can't remove. Does this suggest a problem with the telephone line.

[Mark39 · Accepted solution]

Have you reported it to Sky?

[TP17]

I have. Response says my problem will be dealt with within 72 hours 

[Daniel0210]

@TP17 
Fixing a fault within 2 WORKING days is the service level agreement between ISP’s and Openreach. The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

Unfortunately there’s no such scheme in place for customers in the Republic of Ireland.