Phone line

[Hardy51]

My phone is showing check phone line. I have done all the checks . But it is still showing check phone line. Broadband is working. So not sure what to do next. Can anyone help.

[Daniel0210]

@Hardy51 

Try the below line test. Disregard it saying it will test your broadband https://www.sky.com/help/articles/fix-phone-problems-start

[Hardy51]

I have done that, it says all is working. Phone still says check phone line.

[Daniel0210]

@Hardy51 

Has your landline being working up to now?

Have you made any recent changes to your Broadband /Talk package?

[Hardy51]

I have not changed my package. I don't use landline much. So not sure if it has been working 

[Daniel0210]

@Hardy51 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @Hardy51 an invite to chat.

[Hardy51]

Thank you. They found a fault outside. 

[Daniel0210 · Accepted solution]

@Hardy51 
In that case the below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).