Phone line not working, broadband is working fine

[GMac007]

Carried out the recommended checks, still not working.  Phone display shows the message "Check Phone Line".  BT can't help as the contract is with Sky

[caesarome]

@GMac007 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @GMac007 an invite to chat.

[Greenfingers001]

Update:

Spoke with @GMac007 external fault found on line check, external Openreach engineer booked.

Thanks again for the escalation have a great afternoon 🙂