Phone line is down, broadband is fine… tried brand new phone, still nothing

[Andy+B1972]

Phone stopped working, no ring tone.

bought brand new phone stilll not working,

broadband is fine

[caesarome]

@Andy+B1972 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat

[HB120]

https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3066475

we are experiencing exactly the same problem - phone line down but internet still working - can we also get some assistance please?

[caesarome]

@HB120 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Gremch]

My problem is the same broad band working but phone says check line I have followed all the steps suggested and still nothing 

[caesarome]

I have also alerted the Sky chat team to your post @Gremch so same as above, look out for the chat bubble sometime tomorrow,

[Mr+Flibbles+86]

Update – We are still looking to help you Andy+1972. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks