Phone line has stopped working but broadband is ok

[ali12345]

I set up talk shield then decided I didn't like it. Switched it off. Could be a coincidence? Either way the phone line is dead but broadband is fine. 

Doesn't seem like you can do a phone line test anymore.

Any ideas ?

Thanks

[JimM1]

@ali12345 You will have to call sky with another phone that is operating and have the see why!

[Mark39]

@ali12345 yes, coincidence. Have you tried Sky's Service Checker here for known issues in your area: https://servicestatus.sky.com/#/uk/issues

You could try the simple connection test here, even if your broadband seems to be ok: https://www.sky.com/help/articles/broadband-diagnostic-start

[ali12345]

Yes thanks, checked everything we can

[ali12345]

I received a message saying to look out for a blue bubble reply on Sunday but heard nothing 

[ali12345]

Our phone line has been out of order for a week now. Broadband is fine. 

[Daniel0210]

@ali12345 

Edit- have found your thread from last week reporting the same. There was no need for a new one. 

Have you got means to report this to Sky? They can check the line and pass it to Openreach to investigate. 

[ali12345]

Our local mobile  mast is down so it's all a bit of a pain. Having to pay to phone them when there should be a means of online contact.

[ali12345]

Do you think this message I got saying to look out for a message was genuine or a scam saying that Sky would contact me ? If genuine why didn't they as it was suggested they would ?

[JimM1]

@ali12345 Do you not have wi-fi calling on your mobile?

[Daniel0210]

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@ali12345 wrote:

Do you think this message I got saying to look out for a message was genuine or a scam 

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@ali12345 

I have checked all the posts on this thread. None of them have been escalated to Sky which would have resulted in such a message to look for the chat bubble.

[ali12345]

Should I report the message ?

[Daniel0210]

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@ali12345 wrote:

I received a message saying to look out for a blue bubble reply on Sunday but heard nothing 

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@ali12345 

Was that via a pm on the forum. It may have been sent in error. 

[ali12345]

Yes via a pm 

[Daniel0210]

@ali12345 

I think it must have been sent in error.