Phone line has been down for 3 weeks since moving to sky

[Mattr97]

I recently changed to sky over 3 weeks ago. Phone line has not worked at all in this time. Have phoned sky multiple times about this, they havew sent an engineer. Got a text through saying the fault was fixed and it still does not work. Everything is plugged in correctly, so i cant put my finger on the problem...

[caesarome]

Have you contacted Sky again since you were sent that text ?

[Mattr97]

yes. I contacted them yesterday, ran some tests and nothing worked. She said they will possibly send an engineer, again......

[Daniel0210]

@Mattr97 
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).

So it will apply based on your call made yesterday.