Phone and broadband not working

[ThistleBristle]

I'm an elderly Sky customer, I've recently moved house and my Sky services were successfully moved with me and have been working. Yesterday and today, my phone and broadband are not working and I cannot get through to anyone at Sky on my mobile phone to help me as everything is automated and doesn't understand what I'm saying.. Is there anyone I can speak to so I can get this resolved, I'm concerned that even though I have a mobile, I prefer the landline as it's easier to use. The automated system is trying to arrange an engineer for Wednesday which I feel is too long (today is a Sunday) - is there anything else I can do?

[Mark39 · Accepted solution]

@ThistleBristle I'd guess that if their automated system is trying to book an engineer for you, it has already identified a fault that requires one.

You could try Sky's service status checker and the connection test linked in Sky's help page here: https://www.sky.com/help/articles/broadband-diagnostic-start . They may give you a similar result.

I imagine that the Wednesday appointment offered will be the earliest available slot - Openreach usually aim to investigate within 3 to 5 working days.