Our landline rings on the outgoing phone but stays silent on the house phone

[SuzR]

Our landline rings on the outgoing phone but stays silent on the house phone. It also does not connect when trying to make outgoing calls. Have bought a new phone thinking this was the issue but still incurring the same issues. Broadband is working. 

[Daniel0210]

@SuzR 

If you are a new Sky Broadband & Talk customer it is quite normal for the Sky Talk landline to not operate fully for 24+ hours after the broadband activation.

If you aren't a new customer and you haven't done it yet, try the below line test. Disregard it saying it will test your broadband

https://www.sky.com/help/articles/fix-phone-problems-start