Orange voice light - no phone line

[Vee_H]

Hi,

I've got ultrafast broadband with voice/calls but I've had no phone line for 3 days now. 
I've rebooted the router several times with no joy - broadband connection is fine but despite unplugging & rebooting all equipment, the orange voice light remains on & there's a message on my phone saying 'check phone line'.

I've run the broadband test tool & the results say that everything looks good. I've only been with Sky 2 months & this has been an ongoing feature (although this is the longest period) & is really annoying!! 

Can anyone suggest a fix? 
Thanks!

[Mark39]

You'll need to report it to Sky. If you wish we can ask their messaging team to contact you here so that you can do so via a private online chat.

[Vee_H]

Yes - please can you do that for me so I can pick it up when I have a spare minute? 
Thanks. 

[caesarome]

@Vee_H 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Vee_H an invite to chat.

[Vee_H]

@Greenfingers001 - thanks, have sent a message.

[Lisa-P1987]

Thanks for chatting to us @Vee_H . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Vee_H]

Hi @Lisa-P1987 ,

The fault was resolved yesterday - I responded to the text message received. I didn't receive a chat notification from here though?