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Discussion topic: No phone since fibre since connection nearly 2 yrs ago

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This message was authored by MADAL This message was authored by: MADAL

No phone since fibre since connection nearly 2 yrs ago

I am in an awful pickle, my husband wanted sky upgraded to fibre and pays £132 a month! {he really didnt know what he was taking on} we only watch soaps documentarys and you tube!!!! we havent been able to use phone since the day fibre was installed, at the minute my husband is in hospital and will be on pallitive care at home  so we need a medical adapted ph for emergency medical staff cannot contact us and on one occasion our GP actually came to the house as he couldnt get us!we really are lost my husband is 77yrs old with a very short time if any left being without a ph has been a nightmare...I understand as I WROTE to sky the line is ok...its internal I have tried original phone bought a corded one now a cordless there is no cable in the hub part of the microfilter ..I need an engineer have tried to contact even written I just go in circles ....but no luck this maybe my onset dementia...I will have to think of cancelling as we are paying an awful lot of money for very little...


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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: No phone since fibre since connection nearly 2 yrs ago

Posted by a Superuser, not a Sky employee. Find out more

@MADAL have look,at your broadband Hub.

 

If one of the lights on the front panel is labelled 'Voice' and it's lit, your phone needs to be plugged into the phone socket at the back of your Hub. It won't work if it's plugged into the wall socket.

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This message was authored by caesarome This message was authored by: caesarome

Re: No phone since fibre since connection nearly 2 yrs ago

Posted by a Superuser, not a Sky employee. Find out more

@MADAL 

If your broadband router has a phone light on it that is lit then the phone connection needs to be plugged into the back of it.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No phone since fibre since connection nearly 2 yrs ago

Posted by a Superuser, not a Sky employee. Find out more

@MADAL 
In your circumstances it may be worth you registering with the Sky Accessibility Team who may be able to help you in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: No phone since fibre since connection nearly 2 yrs ago

Posted by a Superuser, not a Sky employee. Find out more

@MADAL have look,at your broadband Hub.

 

If one of the lights on the front panel is labelled 'Voice' and it's lit, your phone needs to be plugged into the phone socket at the back of your Hub. It won't work if it's plugged into the wall socket.

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