No phone line with ultra fast

[mickeyboys]

Hey

i had ultra fast plus installed 4 days ago. Before the engineer left my phone line into the wall socket was still working  but not from the bb hub. 
I was assured by the engineer that it may take time for the phone line to work on the sky hub.
I've tried all steps from the help guide. however I still can't make or receive calls from either now?

[Mark39]

What colour is the 'Voice' light?

[mickeyboys]

There isn't ☝️ 

[Mark39]

I assume you have the white Sky Max Hub. Have you tried restarting it by switching off at the plug for 30 seconds? If that made no difference it's probably best to report a fault to Sky. If you wish, we can ask Sky's messaging team to contact you here so that you can do that?

[mickeyboys]

I have the black hub and ive tried everything. 

[GD1]

@mickeyboys  Can you confirm the name of the hub from the image below?  As saying the black one covers more than one type

[mickeyboys]

Sorry  @GD1 

sky broadband hub

[Mark39]

Then it has a Voice light. Do you mean it's not lit?

[mickeyboys]

@Mark39 

There is no voice light lit at all 

[Mark39]

If restarting your Hub doesn't resolve it, you'll need to report the fault to Sky.

[mickeyboys]

Thanks @Mark39 

could you please ask sky messaging to contact me. Im unable to make the call from my mobile. 
cheers in advance 

[Mark39]

Ok, I've flagged your post to Sky and the messaging team may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @mickeyboys.

[Lisa-P1987 · Accepted solution]

Update - spoken to @mickeyboys after a reset, the voip synced with the hub and customer can use their services as expected 🙂