No phone line but broadband working

[Sue36]

My phone line is not working but broadband is since yesterday. I can phone from my mobile to my house phone i can see the call going through but no sound comes from the phone and nothing on the line when phone is picked up

[caesarome]

@Sue36 

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

Let us know how you get on.

[Sue36]

The test is not showing anything is wrong but still not working. I had open reach out before for the same problem a few years ago

[caesarome]

@Sue36 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Sue36.

[Greenfingers001]

Update:

Spoke with @Sue36 and booked engineer after failed checks

Thanks again for the escalation have a great evening 🙂

[Soph24]

I am having the same problem. The Internet is working but I cannot dial or receive calls. I have done the tests with the broadband and it says everything is fine.