No phone line after SOGEA upgrade

[SteveNa1]

Hi, Just transfered from NOW broadband to SKY and I no longer have a tone when picking up landline phone. I believe i have been updated to SOGEA from info on the Max hub box. Due to wiring in my house the hub is in the loft so I am unable to plug my phone into the hub and previously the phone signal went through the BT master socket to wiring within the house where landline was plugged in. How do i now get a phone signal to the sockets that i have landlines plugged into?

[Mark39]

Sky do not have a solution for that. A cordless DECT phone, with a base station that plug into the Hub and one or more cordless phone handsets placed where you want them may provide the answer. 

Alternatively you might want to research voice reinjection, but note that Sky won't support its use. 

[SteveNa1]

Many thanks fopr your answer but i find this very difficult to understand as there must be lots of people in the same position where cordless phones arent the answer. I will investigate the reinjection but if anyone has any better ideas i'd love to hear them.

[TimmyBGood]

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@SteveNa1 wrote:

 Due to wiring in my house the hub is in the loft 

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Perhaps unsurprisingly, that's not really a situation which has been anticipated...

'Voice Re-injection' was apparently intended to be a mainstream solution (and there's even a dedicated Openreach master socket faceplate designed for the purpose) but it never emerged as a deployment model in practice, probably because it would have added significant time and cost to the national FTTP rollout which Openreach and their ISP clients were unwilling to bare.