No landline since upgrading broadband package

[KenD67]

After recently upgrading my broadband package from essential to super fast I have noticed the landline no longer works. It uses the same router as before that the phone was connected too. 
The phone shows a message saying "check phone line". 

Thanks in advance.

[GD1]

@KenD67  Whcuh hub do you have?

[KenD67]

It looks like the sky broadband hub.

I do also have the sky q box but the phone line was setup to the broadband hub and that setup hasn't changed since I've upgraded so it should technically still work as it previously did.

[GD1]

@KenD67  If you have the Broadband hub does this have a voice light lit up?  If so plug your phone into the back of the hub in the socket marked UK phone.

[KenD67]

Perhaps that's not the hub I have. As there is no voice light or socket for UK phone.

The lights I have at the front are Power, internet, wireless (all lit up green). And the sockets at the back are broadband, Ethernet 1 & 2 and the power cable.

[TimmyBGood]

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@KenD67 wrote:

And the sockets at the back are broadband, Ethernet 1 & 2 and the power cable.

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That's a Q Hub: for telephony after SOGEA broadband provisioning you need to use a Sky Broadband Hub or Max Hub.

[KenD67]

@TimmyBGood 

Thank you for clarifying which hub I have. 
So, I gather I need to contact Sky to get them to send me out a broadband hub to replace the q hub, which should then hopefully  resolve my phone line issue?

[TimmyBGood]

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@KenD67 wrote:

So, I gather I need to contact Sky to get them to send me out a broadband hub to replace the q hub, which should then hopefully  resolve my phone line issue?

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As all now provisioning (including upgrades) is now to SOGEA broadband then yes: you'll no longer have PSTN at the wall socket and you need a Sky Broadband Hub to use Sky Talk Internet Calls.

Despatching that model and requesting the return of the Q Hub should have been an automatic part of the process.