No land line for Sky Talk activated

[Mags75]

We out Sky Broadband installed and working two days ago, the engineer stated the land line would be active within a few hours, this is now more than 2 days later and I still don't have a landline working. This is not acceptable as my elderly husband needs to be able to phone me from the landline when I am out. This needs fixed asap

[Mark39]

Is your phone plugged into the socket at the back of your broadband Hub? Is the Hub's Voice light lit? What colour?

[Mags75]

It's plugged into the back of the hub but no light is showing on the sky voice bit.

[Mark39 · Accepted solution]

@Mags75 first try restarting your Hub by switching off at the plug for 30 seconds or so, then check whether the Voice light is illuminated. If it's not green  it would be best to report a fault to Sky. 

If you wish we can ask their messaging team to contact you here so thay you can report it via a private online chat.

[Mags75]

Thank you very much. It is now up and running.