No incoming or outgoing calls on sky talk

[Dawn+and+fred]

Unable to receive incoming calls or make outgoing calls no dial tone

[mike+simmonds]

Hi @Dawn+and+fred 

This part of the forum is for posting about movie purchase and rentals. 

You would be better posting on here 

https://helpforum.sky.com/t5/Talk/bd-p/SkyTalkTechnical 

[caesarome]

@Dawn+and+fred 

No need to repost this as I have moved this to the Sky Talk forum for you.

If your phone line is not plugged into the back of your broadband hub and if you haven't already, then run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/diagnostics/fix-problems-with-your...

You can also run this test via the MySky app.

[Dawn+and+fred]

I've been the same as other gentleman having not had any incoming or can't make out going calls tried everything sky advises to do can someone put me in the direction to get line checked?

[Dawn+and+fred]

@Tom-W19 I'm having same problem any chance you can run a test please or @Lisa-P1987 tried everything bought new phone still exactly the same

[Daniel0210]

@Dawn+and+fred 

Your other post this afternoon has been replied to, with a link to use. No need to ask again and no point in tagging Sky staff who might not even be working.

[Dawn+and+fred]

@Daniel0210 I have tried link it's not happening!!

[Dawn+and+fred]

I'm new to site so I've just tagged to see any help I don't no if they are working or not do i

[caesarome]

Why isn't this link working, what are you having issues with:

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/diagnostics/fix-problems-with-your...

And did you try running the test via the MySky app on your mobile or tablet ?

[Dawn+and+fred]

Yes tried everything the link said to do this afternoon and I thought I would ask on here first

[caesarome]

@Dawn+and+fred 

I have escalated your post to Sky who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Dawn+and+fred]

@caesarome thank you for your reply

[Mr+Flibbles+86]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat

[Mr+Flibbles+86 · Accepted solution]

Update - This has been resolved on a private chat