No dialtone and calling landline gives engaged

[Partis1]

Hi

We have Sky phone and broadband. Often during business hours the phone line goes dead and intermittant broadband.

Disconnected everything from phone master socket (ie. broadband router, rest of house wiring, etc), leaving just a simple corded line powered telephone connected; and still no dial tone and ringing it just gives engaged signal.

It is obviously something on the otherside of the master socket (ie. cable to street cabinet or even further up stream).

I am not aware of any OpenReach works in the area. Our local OpenReach exchange ID is NERD.

Please help.

Kind regards

Gary Partis

[caesarome]

The next time it happens run the test here to see if a fault is found:

https://www.sky.com/help/articles/broadband-diagnostic-start

[Partis1]

Hi caesarome

Phone line went faulty again at around 7:50am, firstly with tones incrementing in frequency then completely silent (presumably an alarm to inform that phone is off the hook). No amount of unplugging and replugging a basic corded phone brought this back into order.

Ran "broadband diagnostic test", and it passed; so, the line isn’t open circuit, just something simulating a phone being off the hook.

I suspect this is a OpenReach issue but needs Sky to instigate a line check, I believe.

Kind regards

Gary

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Partis1 an invite to chat.