No dial tone on landline. Internet still working.

[JT1234TJ]

I'm getting intermittent cutouts on my broadband but it's still working, however I'm getting no landline dial tone. If I try to call my home number I get a ring tone on my mobile but no call is getting through to the landline handset.

I've tried the following :

New handset

Plugging direct into the master socket

I can only conclude there's a hardware fault on the line somewhere.

[caesarome]

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

Let us know how you get on.

[JT1234TJ]

The diagnostic check says it all looks good.

[caesarome]

Has your phone being working and has just stopped and have you made any changes to your broadband package recently ?

[JT1234TJ]

I noticed it had stopped working recently. We've made no change to our package. Repoting it now as I've had a chance to test the line using a brand new phone.

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent @JT1234TJ an invite to chat 🙂 

[Mr+Flibbles+86]

Update - After a private chat an external fault was detected and an openreach engineer has been booked

[Gary128]

I have connected to sky landline last month. I do have internet but the phone has no dial tone, cannot ring out and when someone calls it says "this number is temporarily unavailable". 

[Mark39]

@Gary128 is your phone plugged into your broadband Hub? If there's a Voice light on the front panel of your Hub, is it  lit amber or green?