28 Oct 2024 06:32 PM
I can't make outgoing calls on my landline but calls are coming in ok
28 Oct 2024 06:47 PM
Posted by a Superuser, not a Sky employee. Find out more@Skyuser16 is your phone plugged into axwall phone socket or into the back of the Sky hub?
28 Oct 2024 07:11 PM
Into a wall master socket
28 Oct 2024 07:47 PM
Posted by a Superuser, not a Sky employee. Find out moreHas your landline with Sky worked ok up to now?
28 Oct 2024 07:53 PM
Hi @Mark39
Yeah.... not too sure when it stopped working.... we rarely use it but it was fine until farlirly recently
28 Oct 2024 08:55 PM
Posted by a Superuser, not a Sky employee. Find out more@Skyuser16 I'm assuming there's been no upgrade to your broadband package coinciding with the calls problem. Try the simple connection test here first, even if your broadband is working normally: https://www.sky.com/help/articles/broadband-diagnostic-start
If it doesn't detect an issue, it's probably best reported to Sky. We can ask Sky's messaging team to contact you here tomorrow so that you can report it via a private online chat, if you wish.
28 Oct 2024 09:00 PM
No... no changes.... yes please... that would be great @Mark39
28 Oct 2024 09:20 PM
Posted by a Superuser, not a Sky employee. Find out moreWhat was the result of the line test?
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