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Discussion topic: No dial tone but calls coming in to landline

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This message was authored by Skyuser16 This message was authored by: Skyuser16

No dial tone but calls coming in to landline

I can't make outgoing calls on my landline but calls are coming in ok

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This message was authored by Chrisee This message was authored by: Chrisee

Re: No dial tone but calls coming in to landline

Posted by a Superuser, not a Sky employee. Find out more

@Skyuser16 is your phone plugged into axwall phone socket or into the back of the Sky hub?

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Skyuser16
Topic Author
This message was authored by Skyuser16 This message was authored by: Skyuser16

Re: No dial tone but calls coming in to landline

Into a wall master socket

This message was authored by Mark39 This message was authored by: Mark39

Re: No dial tone but calls coming in to landline

Posted by a Superuser, not a Sky employee. Find out more

Has your landline with Sky worked ok up to now?

Skyuser16
Topic Author
This message was authored by Skyuser16 This message was authored by: Skyuser16

Re: No dial tone but calls coming in to landline

Hi @Mark39 

Yeah.... not too sure when it stopped working.... we rarely use it but it was fine until farlirly recently 

This message was authored by Mark39 This message was authored by: Mark39

Re: No dial tone but calls coming in to landline

Posted by a Superuser, not a Sky employee. Find out more

@Skyuser16 I'm assuming there's been no upgrade to your broadband package coinciding with the calls problem. Try the simple connection test here first, even if your broadband is working normally: https://www.sky.com/help/articles/broadband-diagnostic-start

 

If it doesn't detect an issue, it's probably best reported to Sky. We can ask Sky's messaging team to contact you here tomorrow so that you can report it via a private online chat, if you wish.

Skyuser16
Topic Author
This message was authored by Skyuser16 This message was authored by: Skyuser16

Re: No dial tone but calls coming in to landline

No... no changes.... yes please... that would be great @Mark39 

 

This message was authored by Mark39 This message was authored by: Mark39

Re: No dial tone but calls coming in to landline

Posted by a Superuser, not a Sky employee. Find out more

What was the result of the line test?

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