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Discussion topic: No calls, no voice light urgent assistance required

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This message was authored by Salema This message was authored by: Salema

No calls, no voice light urgent assistance required

My landline phone is not allowing me to answer calls, or make calls. Can't hear or speak. When it sometimes let's me pick up calls I can't hear anyone and they can't hear me. I have no light on my voice light, which is in the router box. All other lights are green and no light on VOICE. Please help. My mum is 89 years old and her landline is the only way she can keep in contact with family. Thanks. SALEMA 

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This message was authored by GD1 This message was authored by: GD1

Re: No calls, no voice light urgent assistance required

Posted by a Superuser, not a Sky employee. Find out more

@Salema  Unless you have authority to deal with the account they will need to contact Sky.

 

Do you have authorisation on the account?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Mark39 This message was authored by: Mark39

Re: No calls, no voice light urgent assistance required

Posted by a Superuser, not a Sky employee. Find out more

@Salema have you tried restarting your broadband Hub, by switching it off at the plug for 30 seconds or so?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No calls, no voice light urgent assistance required

Posted by a Superuser, not a Sky employee. Find out more

@Salema 

From your post it's a little unclear as to which of you is the account holder. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Salema
Topic Author
This message was authored by Salema This message was authored by: Salema

Re: No calls, no voice light urgent assistance required

It's me, but don't worry I have fixed the problem via customer service and booked an engineer to come out too. Thanks very much. 

Salema
Topic Author
This message was authored by Salema This message was authored by: Salema

Re: No calls, no voice light urgent assistance required

I did thanks. The problem was in the phone connection as too many things including mums alarm system, router and phone coming off one connection in the wall. Took off the buffer thing and phone works now. Maybe was overloaded. But phones at at least untill engineer comes next week. Thank you.

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