Posted by a Superuser, not a Sky employee. Find out more
@Angela17 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.
More information about this process can be found in the link below.
Update – Thanks for chatting to us Angela17. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂
You can't ring Openreach direct. To contact Sky, if you already have a Sky Mobile call free by just dialling 150, otherwise use this link: https://www.sky.com/help/home UK: Scroll down and click on ‘Need more help’ and it provides an 0333 number. A lot of mobile networks include 01, 02 and 03 numbers in their inclusive minutes. ROI: change the flag in the very bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides an 0818 number. (The forum filters don’t like us typing the digits in full).
Like a lot of large companies nowadays any calls to Sky will start off automated but stay on the line and don’t hang up if prompted to. Also be aware the operating times of departments differs depending on the issue you’re ringing about.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Same issue as the lady before. No landline since installation over a week ago and no green light on hub.
Tried resetting everything. Phone is plugged directly into the hub and everything turned off for 10 minutes at a time to try and reset everything. No luck!
Is anyone available to send an engineer? Please help.
