No access to sky talk itemised billing

[Lani40]

I need to access calls made from my landline yet there appears to be no way of viewing an itemised bill.

can anyone help??

[Mark39]

What happens when you try to access your bill?

[Lani40]

It displays the following  and associated costs:

Wifi

talk internet calls

pay as you talk

broadband ultrafast

however no option to view numbers dialled etc

[caesarome]

If you use this link to access your bill do you see the download bill link as I believe this should show your itemised calls:

https://www.sky.com/manage/bill/

[Lani40]

Unfortunately it doesn't, that just takes me to the summary page I mentioned before. It doesn't provide an option to view numbers dialled.

[Mark39]

Tried clicking on the blue down arrows?

[Lani40]

Can anyone who works at sky assist me please? 

[caesarome]

Your phone itself should keep a list of all the numbers you have dialed and on what date so have you checked it ?

[Lani40]

It doesn't. It isn't a mobile it's a landline. I need someone from sky to reply as to how to access my itemised bill.

Or someone who has been able to do this.

[Highlinder]

@Lani40  You should be able to go into your bills and see what calls you have made. This should be shown once the bill has been issued for collection.

[HARRIO]

Hi i had the same issue - i have now found out by trial & error how to get itemised call charges.

1. Go into My Sky

2. Go into Your products (NOT Bills & payments)

3.Your latest bill (View)

4. It shows Previous / Latest / Future Bill options

This is the only way i can find to see itemised calls. Hope this solves your issue.

[Mark39]

@Lani40 this should now be fixed. Would you be able to check?

[48Roberts]

I can no longer see "itemised calls" on "future" bills. I can see this for previous bills but i need to see this info with a day of a call beinbg made, I was able to do this until recently (when I believe the app was updated).  I've been in touch with Sky but they either do not understand what I am asked for or they ignore it.  A coupe of weeks ago a technical person phoned me (Louis?). He showed some interest but I've heard nothinbg in the past week.  Looks like he has given up as well. I think they have some sort of error, which only effects a few people.  I'd read other people's discussions here with a similar problem but nopthinbg that is suggesgted actually helps.