0

Discussion topic: No Phone line , check phone line error on handset

Reply
This message was authored by The+Local+Ned This message was authored by: The+Local+Ned

No Phone line , check phone line error on handset

Hi there.

 

I have internet connection but phone line completely dead.
I am not on VOIP.
Mobile signal dead spot , so no alt phone at all.

All checks say no issues in local area, all hints and tips done , still same - no phone connection ?

Escalate please ?

Thank you.

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No Phone line , check phone line error on handset

Posted by a Superuser, not a Sky employee. Find out more

@The+Local+Ned wrote:

Escalate please ?


@The+Local+Ned 
The escalation process, which we could normally use to help you, is now unavailable until Wednesday 3rd January. If need be post on this thread again on Wednesday when we can escalate your post to Sky.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
The+Local+Ned
Topic Author
This message was authored by The+Local+Ned This message was authored by: The+Local+Ned

Re: No Phone line , check phone line error on handset

Thank you.

The+Local+Ned
Topic Author
This message was authored by The+Local+Ned This message was authored by: The+Local+Ned

Re: No Phone line , check phone line error on handset

Hi there.

 

I still have internet connection but phone line still completely dead.
I am not on VOIP.
Mobile signal dead spot , so no alt phone at all.

All checks say no issues in local area, all hints and tips done , still same - no phone connection ?

Escalate please ?

Thank you.

This message was authored by caesarome This message was authored by: caesarome

Re: No Phone line , check phone line error on handset

Posted by a Superuser, not a Sky employee. Find out more

@Daniel0210 wrote:

@The+Local+Ned wrote:

Escalate please ?


@The+Local+Ned 
The escalation process, which we could normally use to help you, is now unavailable until Wednesday 3rd January. If need be post on this thread again on Wednesday when we can escalate your post to Sky.


 

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
The+Local+Ned
Topic Author
This message was authored by The+Local+Ned This message was authored by: The+Local+Ned

Re: No Phone line , check phone line error on handset

Sorry, still wooly headed here. Why I posted it yesterday I dont know.

😞. Perhaps today might see some action thwn. Thanks for all community helpers for taking the time to help out. I hope it gets escalated today as its necessary for me to keep in touch with elderly relatives.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No Phone line , check phone line error on handset

Posted by a Superuser, not a Sky employee. Find out more

@The+Local+Ned 
I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
The+Local+Ned
Topic Author
This message was authored by The+Local+Ned This message was authored by: The+Local+Ned

Re: No Phone line , check phone line error on handset

Thank you.

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: No Phone line , check phone line error on handset

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @The+Local+Ned  to chat.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 80 minutes

New Discussion