15 Sep 2024 10:41 AM - last edited: 15 Sep 2024 10:42 AM
My landline has been dead since yesterday afternoon, when I call it, it comes up 'engaged' is there a fault on the 01026 exchange? or is it a fault with my line ? Thankyou
Wife is disabled, so phone is quite important !
15 Sep 2024 10:50 AM
Posted by a Superuser, not a Sky employee. Find out moreTry the below line test. Disregard it saying it will test your broadband https://www.sky.com/help/articles/fix-phone-problems-start
15 Sep 2024 10:50 AM
Posted by a Superuser, not a Sky employee. Find out moreTry the below line test. Disregard it saying it will test your broadband https://www.sky.com/help/articles/fix-phone-problems-start
15 Sep 2024 03:58 PM
No ring tone nothing
15 Sep 2024 04:06 PM
Posted by a Superuser, not a Sky employee. Find out more
@Tdlloyd wrote:
No ring tone nothing
Tried the link above?
11 Oct 2024 04:45 PM
Seems it was an Openreach 'fault' cut cable by Gigaclear engineers.
Had no landline for 2 weeks in the end !
11 Oct 2024 04:48 PM
Posted by a Superuser, not a Sky employee. Find out moreAre/were you aware of auto compensation? The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation
If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).
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