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Discussion topic: No Landline, line dead

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This message was authored by steven1 This message was authored by: steven1

No Landline, line dead

My landline has been dead since yesterday afternoon,  when I call it, it comes up 'engaged'   is there a fault on the 01026 exchange?  or is it a fault with my line ?  Thankyou

 

Wife is disabled, so phone is quite important !

steve

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: No Landline, line dead

Posted by a Superuser, not a Sky employee. Find out more

@steven1 

Try the below line test. Disregard it saying it will test your broadband https://www.sky.com/help/articles/fix-phone-problems-start

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: No Landline, line dead

Posted by a Superuser, not a Sky employee. Find out more

@steven1 

Try the below line test. Disregard it saying it will test your broadband https://www.sky.com/help/articles/fix-phone-problems-start

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Tdlloyd This message was authored by: Tdlloyd

Re: No Landline, line dead

No ring tone nothing 

 

This message was authored by Mark39 This message was authored by: Mark39

Re: No Landline, line dead

Posted by a Superuser, not a Sky employee. Find out more

@Tdlloyd wrote:

No ring tone nothing 

 


Tried the link above?

steven1
Topic Author
This message was authored by steven1 This message was authored by: steven1

Re: No Landline, line dead

Seems it was an Openreach 'fault'  cut cable by Gigaclear engineers.

Had no landline for 2 weeks in the end !

steve
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No Landline, line dead

Posted by a Superuser, not a Sky employee. Find out more

@steven1 

Are/were you aware of auto compensation? The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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