No Landline, line dead

[steven1]

My landline has been dead since yesterday afternoon,  when I call it, it comes up 'engaged'   is there a fault on the 01026 exchange?  or is it a fault with my line ?  Thankyou

Wife is disabled, so phone is quite important !

[Daniel0210 · Accepted solution]

@steven1 

Try the below line test. Disregard it saying it will test your broadband https://www.sky.com/help/articles/fix-phone-problems-start

[Tdlloyd]

No ring tone nothing 

[Mark39]

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@Tdlloyd wrote:

No ring tone nothing 

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Tried the link above?

[steven1]

Seems it was an Openreach 'fault'  cut cable by Gigaclear engineers.

Had no landline for 2 weeks in the end !

[Daniel0210]

@steven1 

Are/were you aware of auto compensation? The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).