Discussion topic: New to Sky and landline is not working
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New to Sky and landline is not working
‎18 Nov 2024 03:30 PM
Our Sky broadband superfast and Sky talk was connected on Tuesday 5th Nov, we have two puks for two rooms, we set everything up correctly however the land line does not work, there is a dial tone but we can not make or recieve calls, aslo we have a very poor signal in one of the rooms, the sky keeps freezing or pixalating. I rang and spoke to an adviser on Sunday 10th, the adviser said the issue was that something was not logged with openreach and this would be resolved on the Monday and we would be informed about this. We had no call or TXT on the Monday so i rang again, this advisor said we need an engineer, the engineer arrived on the Tuesday, he said he can not do anything as it was to do with activation with open reach, I asked about the poor signal in one of our rooms but he said until the land line is sorted he cannot order the boosters. I have rung another four times, each time I have to tell the advisor to read the HMR notes about my issues (the engineer told me to do this), but still nothing has been resolved, I have had no communication at all, I am at my whits end, what can i do to get this sorted out, I need my land line for medical reasons.