What cordless landline phones are people using

[Annie136]

I'm having exactly the same problem with incoming calls (goes straight to Sky Voicemail and doesn't ring) with all the rest of my 2-week-old system working fine. I'm having REAL trouble getting through to a human on Sky Help (8 tries on the automated system worthless). You have my sincere sympathy

[Mark39]

@Annie136 do you have a white Max Hub or a black one? I assume your phone is plugged into the Hub - it won't work from a wall socket.

[Annie136]

It's a black hub, Mark. Yes phone jack plugged into the back of the hub with the other line to a wall plug for power

[Mark39]

@Annie136 try turning off both your Hub and the ONT for 10 minutes to see if that puts things right.

[Annie136]

Finally able to receive incoming calls with the phone now ringing its pretty little head off!  Mind, it took almost 4 hours on the phone to four different Sky humans after the automated/bot system was useless. I had installed it all properly but the system wasn't activated for several days maybe  because of  Christmas/New Year delays. PLUS I had to push some buttons to reprogram my message settings on my handset.  My week-long nightmare has now thankfully ended