07 Jul 2024 07:52 PM
07 Jul 2024 07:57 PM
@Mark39 Hi Mark, the max hub only uses the phone lead nothing else, I went through this with sky yesterday and they said it was correct.
07 Jul 2024 08:04 PM
Posted by a Superuser, not a Sky employee. Find out more@Glenpaul1 I think we may be at crossed purposes here, the issue isn't the handsets, there is definately an issue with your line (not how or where it's plugged into) and Sky need to investigate this as you've tried different handsets with the same result.
07 Jul 2024 08:28 PM
@GD1 Hi mate, thanks for the reply, looking like I'm going to be bending their ear again, to be honest when I spoke with sky I did get the impression that I was being fobbed off, the phone worked perfectly fine before I let them put this junk in my property, when all said and done if a phone works OK one way there is no excuse for it not to work the other.
07 Jul 2024 08:37 PM
I've had the same issue for 9 days sky have been no help at all.
07 Jul 2024 08:41 PM
Have sky sorted it, I keep being told its a outage problem, but the family next door Have no problem.
07 Jul 2024 08:49 PM
I've got the same issue called sky 6 times, no advice they keep fobbing me off with its a outage problem,
07 Jul 2024 08:52 PM
Posted by a Superuser, not a Sky employee. Find out more
@Dave+r55 wrote:
I've got the same issue called sky 6 times, no advice they keep fobbing me off with its a outage problem,
What issue, exactly? What's the background? Are you new to Sky? Or upgraded recently?
07 Jul 2024 08:56 PM
@Dave+r55, Hi Dave, did you get the feeling that you were getting fobbed off, spoke to sky on Saturday, put me on hold while he tried to call me on landline, no luck, so that's when he was laying the blame on my phone, whats wrong with sending an engineer to come out and test the phone port, he soon disappeared leaving me to set the phone up saying it'll take a couple of days to sort itself out mate, yeah whatever, apparently all the other broadband providers are having the same issue..
07 Jul 2024 09:05 PM
Hi thanks for getting back, I e had this problem for 9 day I've called them 6 times with no success its like there reading from a script, had your been sorted and how was it sorted, I'm at my witts end and you can't get a straight answer of them.
07 Jul 2024 09:33 PM
@Dave+r55 Hi mate, not doing too well are we, I'm going to ring them again, and to make matters worse my wife is doing her nut, especially after we've just been out and bought a new phone, sky will still want their money though.
07 Jul 2024 09:40 PM
Same here, the problem is her mother doesn't have a mobile and relies on a land line to keep in touch, we are at our Witt's end trying to get this sorted,it's like I'm talking to the cat.can I ask where you live,I'm in Pontefract.
07 Jul 2024 09:56 PM
@Dave+r55, Sorry mate I don't think we are supposed to give out info like that
08 Jul 2024 12:02 AM
@Dave+r55, I've been reading loads of stuff tonight, alot of it related to a problem with the phone number porting
08 Jul 2024 07:09 AM
Hi , do tell because I've given sky till tomorrow afternoon to give or fix this issue. I'm fed up with being fobbed Off with its a outage problem , hope you get yours sorted.cheers
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 80 minutes
New Discussion