My phone line is not working, it won’t recieve incoming calls or dial

[HayleyTurf2060]

Phone line won't work, can't recieve or make calls, keeps sounding like an engaged tone. Broadband is working fine. Phone keeps saying 'please check phone cord' but all has been checked and is okay 

[caesarome]

@HayleyTurf2060 

I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to HayelyTurf2060.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks