My old landline number has not been transferred over as requested

[Ned72]

I recently moved from EE and requested that sky transfer my old landline number but this hasn't happened.

[Mark39]

All you can do is follow it up with Sky, but they do say that it's not always possible to keep your number.

[ritz1]

In most cases they should have no reason not to port your number, but they just ignore the request. IT failure or incompetence. They must improve.

I got mine back after fighting with 15 agents, 3-4 hours wasted and without Internet for ~2 weeks.

Cancel and re-order with the port-in request clearly explained (most agents I spoke to don't get it; majority don't live in the UK). The on-line checkbox to 'keep your number' does not work.

My experience here.