Discussion topic: My mum can phone out but no-one can call her. The phone rings both ends but when answered there's s

This message was authored by: terry.jones · ‎01 Dec 2022

Broadband checked. Phones working OK. Calls from the number are fine but when rung, although the phone rings, when answered there's silence.

This message was authored by: Mark39 · ‎01 Dec 2022

Can she run the connection test here, which will enable her to book an engineer there and then, if a fault is detected.

https://www.sky.com/help/articles/broadband-diagnostic-start

Failing that, the quickest way for her to get help is to give Sky a call (dial 150).

This message was authored by: caesarome · ‎01 Dec 2022

@terry.jones

See if your mother can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:

https://www.sky.com/help/articles/fix-phone-problems-start

You can also run this test via the MySky app.

Let us know how you get on.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Discussion topic: My mum can phone out but no-one can call her. The phone rings both ends but when answered there's s

My mum can phone out but no-one can call her. The phone rings both ends but when answered there's s

All Replies

Re: My mum can phone out but no-one can call her. The phone rings both ends but when answered there

Re: My mum can phone out but no-one can call her. The phone rings both ends but when answered there

Was this discussion not helpful?

Search Sky Community

Start a new discussion