My landline says it is out of service

[Topcat27]

Hello, my landline says our number is ot of service. We cannot receive or make calls. How do we resolve this please?

[Daniel0210]

@Topcat27 

Is your broadband working okay?
Any recent changes to your bb or Talk subscription?

[Topcat27]

Thank you. I think the broadband is working okay. There's no changes to our subscription. 

[Daniel0210]

@Topcat27 
I’ve escalated your post to Sky and someone from the Escalation Team may get in touch with you tomorrow.

Look out for an email and also a blue/red speech bubble on the bottom left of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. Also, if you fail to respond to each message from Sky within 48 hours the chat will automatically close down even if your issue isn’t resolved. Replies on the chat aren’t instant so keep checking the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the blue bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Topcat27]

Hi

From yesterday afternoon, our landline gives the message, when phoned ' This number is out of service.'

When trying to phone out, it gives an engaged tone.

I checked the wires etc. Plugged in an alternative phone. Same result 

We are on traditional phone outlet not WiFi.

WiFi seems to be fine.

Thank you

[Daniel0210]

@Topcat27 

You need to engage with the chat invite now. 

[Topcat27]

@Anonymous 

Thank you. The issue has been resolved.

Kind regards.