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Discussion topic: My landline no longer works after superfast Sky broadband installed. Phone says 'check phone line'

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This message was authored by: Mandy57

Message posted on ‎27 Sep 2024 06:33 PM

My landline no longer works after superfast Sky broadband installed. Phone says 'check phone line'

I recently had superfast braodband installed by OpenReach but my landline no longer works. Phone says 'check phone line'. Any help welcome. 

Also so-called superfast broadband is not as good as previous broadband. Connection weak at times, especially at top of house.

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Avatar for Highlinder
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This message was authored by: Highlinder

Message posted on ‎27 Sep 2024 07:19 PM

Re: My landline no longer works after superfast Sky broadband installed. Phone says 'check phone lin

Posted by a Superuser, not a Sky employee. Find out more

@Mandy57  Is your phone supposed to now be plugged into the router rather than the wall socket?

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Message posted on ‎27 Sep 2024 07:19 PM

Re: My landline no longer works after superfast Sky broadband installed. Phone says 'check phone lin

Posted by a Superuser, not a Sky employee. Find out more

Have you plugged your phone into the back of your broadband hub assuming it has a landline connection.

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This message was authored by: Mandy57

Message posted on ‎29 Sep 2024 01:38 PM

Re: My landline no longer works after superfast Sky broadband installed. Phone says 'check phone lin

Thank you. It is connected to the router. 

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Message posted on ‎01 Oct 2024 11:22 PM

Re: My landline no longer works after superfast Sky broadband installed. Phone says 'check phone lin

I have same problem however I don't get a message. Just no dialling tone. Can't make or receive calls since fiver installed. And my phone is plugged into router.

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