My landline is down. How can I book an engineer?

[Aldx]

My landline is down. I can't make any phone calls. I do not have a mobile phone. All the online trouble shooters lead me to phoning sky which I can't do because the phone is off-line.

I need to book an engineer to fix my phone line. Why do sky make it so hard to do something so simple.

I feel really helpless. What can I do.

[Mark39]

Are you new to Sky? Or has your landline with Sky worked OK up to now?

[Aldx]

Hello Mark, thank you for your reply. I have been with Sky for 20 years. Nothing new installed. My phone just stopped working this morning. The digital display says 'check your phone line' my broadband/wifi keeps cutting out too. 

[Mark39]

Amidst the troubleshooting you've tried, have you carried out the connection test here? https://www.sky.com/help/articles/broadband-diagnostic-start

If it doesn't identify a wider outage but detects a fault with your line you may be able to book an engineer there and then. Let us know the outcome. 

Faio8ng that, it would be best to report it to Sky. We can ask Sky's messaging team to contact you here tomorrow so that you can report it via a private online chat, if you wish?

[Aldx]

I followed the link and test. Thank you.

Result says broadband and wifi look ok. But my phoneline is dead. 

I would be really grateful if you could ask sky to contact me by private message on here. Thank you so much.

[caesarome]

@Aldx 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Aldx an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Aldx]

Hi Addie, please don't close, problem has not been resolved. My phone line is still down and my internet keeps losing connection. 

where do i find the invite to chat to book an engineer?

[Tom-W19]

Hi @Aldx 

Your post has been escalated again to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147