My landline is crackling so badly I cannot hear the caller

[Sue12121]

My landline is crackling badly. The phone is working - it displays info on who has called, if I unplug it etc. I've been through all the check steps on Sky Talk help. Last time this happened (some years ago) it was fixed remotely and it was a line fault. It seems the same this time.

[Daniel0210]

@Sue12121 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Sue12121.

[Sue12121]

Thanks for all the help. Your expert was able to tell me it was a BT Openreach line issue which is currently being worked on (not just us affected).

[Daniel0210]

@Sue12121 

Hopefully it'll be fixed soon.