0

Discussion topic: My landline is automatically diverting to answerphone? How do I stop it doing this? It’s not ringing

Reply
This message was authored by Daisy48 This message was authored by: Daisy48

My landline is automatically diverting to answerphone? How do I stop it doing this? It’s not ringing

We thought it was user error or the phone, but bought new hand sets to find the same problem.  So now think it's the phone line & can't contact a human at Sky 

very frustrating as can't receive any calls 

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: My landline is automatically diverting to answerphone? How do I stop it doing this? It’s not rin

Posted by a Superuser, not a Sky employee. Find out more

If you want voicemail turned off then 150 (just that) is the free number to use to contact Sky on about this.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Mark39 This message was authored by: Mark39

Re: My landline is automatically diverting to answerphone? How do I stop it doing this? It’s not rin

Posted by a Superuser, not a Sky employee. Find out more

@Daisy48 wrote:

We thought it was user error or the phone, but bought new hand sets to find the same problem.  So now think it's the phone line & can't contact a human at Sky 

very frustrating as can't receive any calls 


It does sound like like fault. Are you unable to make calls too? Calling Sky would be the quickest way to report it - dial 150.

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: My landline is automatically diverting to answerphone? How do I stop it doing this? It’s not ...

Posted by a Sky employee

Hi Daisy48


I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: My landline is automatically diverting to answerphone? How do I stop it doing this? It’s not ...

Posted by a Sky employee

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 
 

This message was authored by MCB3 This message was authored by: MCB3

Re: My landline is automatically diverting to answerphone? How do I stop it doing this? It’s not rin

I have same issue. Can call my mobile but when I ring new Sky landline (from BY) it goes direct to voicemail! So annoying. Called Sky who tested it and phone worked! Yet when my daughter and I tried it on separate phones we still get directed to answerphone! What now?? 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 80 minutes

New Discussion