My landline is automatically diverting to answerphone? How do I stop it doing this? It’s not ringing

[Daisy48]

We thought it was user error or the phone, but bought new hand sets to find the same problem.  So now think it's the phone line & can't contact a human at Sky 

very frustrating as can't receive any calls 

[caesarome]

If you want voicemail turned off then 150 (just that) is the free number to use to contact Sky on about this.

[Mark39]

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@Daisy48 wrote:

We thought it was user error or the phone, but bought new hand sets to find the same problem.  So now think it's the phone line & can't contact a human at Sky 

very frustrating as can't receive any calls 

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It does sound like like fault. Are you unable to make calls too? Calling Sky would be the quickest way to report it - dial 150.

[Tom-W19]

Hi Daisy48

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 
 

[MCB3]

I have same issue. Can call my mobile but when I ring new Sky landline (from BY) it goes direct to voicemail! So annoying. Called Sky who tested it and phone worked! Yet when my daughter and I tried it on separate phones we still get directed to answerphone! What now?? 

[Pols2710]

Did you ever resolve this as I am having the same issue! Thanks