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Discussion topic: My hub is working but phone isn't. Lights on green? Help

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This message was authored by: djb38

Message posted on ‎26 Nov 2022 01:42 PM

My hub is working but phone isn't. Lights on green? Help

The hub lights are all green, but the phone line isn't working. I've tried all the online advice, but no joy. Even uploaded photos but awaiting advice/responce. Can anyone help? 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎26 Nov 2022 01:45 PM

Re: My hub is working but phone isn't. Lights on green? Help

Posted by a Superuser, not a Sky employee. Find out more

Your phone line is plugged into the back your hub as it needs to be so if it is try rebooting your hub if you haven't done this yet.

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Message posted on ‎26 Nov 2022 01:54 PM

Re: My hub is working but phone isn't. Lights on green? Help

Used the reset button on the side and also powered it down. Both times same result. Still no phone line. Thanks though

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Message posted on ‎30 Nov 2022 07:27 PM

Re: My hub is working but phone isn't. Lights on green? Help

Is there some contact details where I can talk to a human to  sort out why my phone line does not work. Its all plugged in green lights across the board but land-line not working, 

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