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This discussion topic has been answered Discussion topic: My house phone won't work with sky Q what one should I get

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This message was authored by: Wendy602

My house phone won't work with sky Q what one should I get

Hi. My house phone stopped working when I got sky Q. I bought another one and that wouldn't work. Can anyone suggest what type of cordless phone I should get


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This message was authored by: Mark39 Answer

Re: My house phone won't work with sky Q what one should I get

Posted by a Superuser, not a Sky employee. Find out more

@Wendy602 any standard phone will work fine with Sky Talk (your lamdlime service). Is your phone plugged into the wall socket, or is it plugged into your broadband Hub? Is there a dial tone?

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This message was authored by: Chalk+Serpent

Re: My house phone won't work with sky Q what one should I get

I'm not sure why having a Sky Q box would mean your landline phone wouldn't work. Do you mean Sky broadband? 

This message was authored by: Daniel0210

Re: My house phone won't work with sky Q what one should I get

Posted by a Superuser, not a Sky employee. Find out more

@Wendy602 wrote:

Hi. My house phone stopped working when I got sky Q


@Wendy602 

Your landline phone is not influenced by you having Sky Q. Did you change your Sky Broadband set up at the same time?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Wendy602

Re: My house phone won't work with sky Q what one should I get

  • No i don't mean the broadband band as we already had sky internet before we got the sky Q. Don't know why it just won't work and engineer said we had to get a specific phone
This message was authored by: Mark39 Answer

Re: My house phone won't work with sky Q what one should I get

Posted by a Superuser, not a Sky employee. Find out more

@Wendy602 any standard phone will work fine with Sky Talk (your lamdlime service). Is your phone plugged into the wall socket, or is it plugged into your broadband Hub? Is there a dial tone?

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This message was authored by: Wendy602

Re: My house phone won't work with sky Q what one should I get

It was plugged into the wall socket.  I just picked it up after sky Q was put in and it wouldn't t work. I bought a new phone to check and that wouldn't work either

This message was authored by: Mark39

Re: My house phone won't work with sky Q what one should I get

Posted by a Superuser, not a Sky employee. Find out more

@Mark39 wrote:

@Wendy602 any standard phone will work fine with Sky Talk (your lamdlime service). Is your phone plugged into the wall socket, or is it plugged into your broadband Hub? Is there a dial tone?


If there's no dial tone, try the simple connection  test here, even if your broadband is ok. Let us know how you get on.

https://www.sky.com/help/articles/broadband-diagnostic-start

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