01 Feb 2025 02:53 PM
My broadband is working but I have no dial tone on the landline, I've tried everything suggested in the help sections - I've even bought a standard phone and plugged it straight in to the junction box with no success.
Broadband works but the phone has no dial tone, cannot make it receive calls.
01 Feb 2025 02:58 PM
Posted by a Superuser, not a Sky employee. Find out more
Is the phone plugged into the rear of the router?
How long have you been with sky?
01 Feb 2025 03:09 PM
Hello,
There is nowhere to plug the phone in to the back of the router - it's always been plugged in to the micro filter.
With sky for years (25 years for TV, as long as I can remember for broadband)
Thanks
01 Feb 2025 03:12 PM
Posted by a Superuser, not a Sky employee. Find out more
Could you post your router stats
https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346
01 Feb 2025 03:16 PM
01 Feb 2025 03:24 PM
Posted by a Superuser, not a Sky employee. Find out more
Has this just happened today?
You stats look fine although the hub dropped connection 2 hrs ago. It may be the start of a line fault. The telephone needs all 4 dsl wires to work whilst broadband can survive on 2 wires for a while before being affected . Do you have any other means of contacting sky
01 Feb 2025 03:35 PM
No it's been a problem for over a month now - just happened one day and hasn't worked since. We don't use the landline much but we've missed some important calls and need it fixed.
I've opened the junction box where the cable enters the house and the junction box where the phone is plugged in and there are only two wires connected - it's been like this for years and no changes have been made to any internal wiring. Phone and Broadband have worked correctly up until a month or so ago.
I've tried contacting sky and it pushed me to the community or phone - I'll give them a call
Thank you for your help, much appreciated 👍🏻
01 Feb 2025 03:37 PM
Posted by a Superuser, not a Sky employee. Find out more
If you wish we can escalate directly to sky to save you the time
01 Feb 2025 03:41 PM
Yes please, that would be great 👍🏻
01 Feb 2025 03:45 PM
Posted by a Superuser, not a Sky employee. Find out more
Please keep an eye on this forum using a chrome browser
I've escalated your post via the community chat. This link explains how it works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Keep an eye out for an invite or red and blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.
01 Feb 2025 03:48 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent MC75Cole an invite to chat.
01 Feb 2025 03:49 PM
Posted by a Superuser, not a Sky employee. Find out more
There's your escalation invite now
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