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Discussion topic: My broadband is working but I have no dial tone on the landline, I've tried everything suggested

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This message was authored by MC75Cole This message was authored by: MC75Cole

My broadband is working but I have no dial tone on the landline, I've tried everything suggested

My broadband is working but I have no dial tone on the landline, I've tried everything suggested in the help sections - I've even bought a standard phone and plugged it straight in to the junction box with no success.

 

Broadband works but the phone has no dial tone, cannot make it receive calls.

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: My broadband is working but I have no dial tone on the landline, I've tried everything suggested

Posted by a Superuser, not a Sky employee. Find out more

@MC75Cole 

 

Is the phone plugged into the rear of the router?

 

How long have you been with sky?

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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MC75Cole
Topic Author
This message was authored by MC75Cole This message was authored by: MC75Cole

Re: My broadband is working but I have no dial tone on the landline, I've tried everything suggested

Hello,

 

There is nowhere to plug the phone in to the back of the router - it's always been plugged in to the micro filter.

 

With sky for years (25 years for TV, as long as I can remember for broadband)

 

Thanks

 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: My broadband is working but I have no dial tone on the landline, I've tried everything suggested

Posted by a Superuser, not a Sky employee. Find out more

@MC75Cole 

 

Could you post your router stats

 

https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
MC75Cole
Topic Author
This message was authored by MC75Cole This message was authored by: MC75Cole

Re: My broadband is working but I have no dial tone on the landline, I've tried everything suggested

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: My broadband is working but I have no dial tone on the landline, I've tried everything suggested

Posted by a Superuser, not a Sky employee. Find out more

@MC75Cole 

 

Has this just happened today?

 

You stats look fine although the hub dropped connection 2 hrs ago.  It may be the start of a line fault.  The telephone needs all 4 dsl wires to work whilst broadband can survive on 2 wires for a while before being affected . Do you have any other means of contacting sky

 

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
MC75Cole
Topic Author
This message was authored by MC75Cole This message was authored by: MC75Cole

Re: My broadband is working but I have no dial tone on the landline, I've tried everything suggested

No it's been a problem for over a month now - just happened one day and hasn't worked since. We don't use the landline much but we've missed some important calls and need it fixed.

 

I've opened the junction box where the cable enters the house and the junction box where the phone is plugged in and there are only two wires connected - it's been like this for years and no changes have been made to any internal wiring. Phone and Broadband have worked correctly up until a month or so ago.

 

I've tried contacting sky and it pushed me to the community or phone - I'll give them a call

 

Thank you for your help, much appreciated 👍🏻 

 

 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: My broadband is working but I have no dial tone on the landline, I've tried everything suggested

Posted by a Superuser, not a Sky employee. Find out more

@MC75Cole 

 

If you wish we can escalate directly to sky to save you the time

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
MC75Cole
Topic Author
This message was authored by MC75Cole This message was authored by: MC75Cole

Re: My broadband is working but I have no dial tone on the landline, I've tried everything suggested

Yes please, that would be great 👍🏻 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: My broadband is working but I have no dial tone on the landline, I've tried everything suggested

Posted by a Superuser, not a Sky employee. Find out more

@MC75Cole 

 

Please keep an eye on this forum using a chrome browser

 

I've escalated your post via the community chat. This link explains how it works

 

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or red and blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: My broadband is working but I have no dial tone on the landline, I've tried everything suggested

Posted by a Sky employee

Thanks for escalating this. We’ve sent MC75Cole  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: My broadband is working but I have no dial tone on the landline, I've tried everything suggested

Posted by a Superuser, not a Sky employee. Find out more

@MC75Cole 

 

There's your escalation invite now

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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