My broad band is working ok but there is no dial tone on the landline phone. Can someone help plea

[Hits316]

My broad band is working ok but there is no dial tone on the landline phone. Can someone help please

[Daniel0210]

@Hits316 

Firstly try this troubleshooting 

https://www.sky.com/help/articles/fix-phone-problems-start 

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

Thank you for escalating this. We have sent an invite to chat

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 
 

[Hits316]

My landline has no dial tone but my broadbank is working.

[Hits316]

The phone plugs into a Sky Master Microfilter and we have no issues with our broadband. When we call the landline from a mobile we hear the ring tone on the mobile but the landline does not ring.

[Daniel0210]

@Hits316 

Has it worked since you had this issue last year? Have you tried the link I posted then? 

https://www.sky.com/help/articles/fix-phone-problems-start