My Sky landline is not working for over 2 weeks

[Helen6823]

My sky landline has not worked for over 2 weeks. Bought a brand new phone as thought it could be my phone but the new one doesn't work either. It's dead no dial tone just says check phone line

[Daniel0210]

@Helen6823 

If you haven't done it yet try the below line test. Disregard it saying it will test your broadband

https://www.sky.com/help/articles/fix-phone-problems-start 

[Helen6823]

Thanks have done that no issues still not landline

[Mark39]

@Helen6823 was your landline with Sky working ok up to 2 weeks ago? Any recent changes to your broadband subscription?

[Helen6823]

Yes it was fine 

[Daniel0210]

@Helen6823 

Have you another way of contacting Sky to report this? If not we can possibly see if the Community Messaging Team can help you ? 

[Helen6823 · Accepted solution]

Just tried again this morning and landline is back so all good. Thanks all for the help