My BT2200 phone does no longer work when plugged into router

[RobinPF]

Is this phone not compatible with Sky?

[GD1]

@RobinPF  If it was intended to work over BT's own wifi system then it won't work on any other providers hubs, you need to have standard plug in or dect phones to use on Sky and other providers, not BT specific hardware.  It does appear that this particular phone es a standard dect phone so should work with any provider.

[Mark39]

@RobinPF can you give us the background to this? Are you new to Sky broadband/landline? Or upgraded your broadband product? What was the activation date? Do you have a white Hub or black?

[RobinPF]

I have a white hub.  I am new last week.  My BT phone is a dect BT2200 which plugged into back of bt hub.  I have plugged into back of sky hub, no call tone and when I call my home phone from mobile says no is temporarily unavailable.  Checked with sky and no fault showing.

[cymru123]

@RobinPF 

Sounds like the phone service isn't yet fully enabled and operational.

There are some delays being reported with the Sky Talk phone service being enabled and ready for use, particularly those with the white Sky Max Hub

[RobinPF]

Thanks that maybe the reason

[Mark39]

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@cymru123 wrote:

@RobinPF 

Sounds like the phone service isn't yet fully enabled and operational.

There are some delays being reported with the Sky Talk phone service being enabled and ready for use, particularly those with the white Sky Max Hub

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@RobinPF I agree. Previous posts suggest 2-3 weeks. Sky's advice is to contact them, but from your earlier post, it looks like you already have.

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start

[RobinPF]

I have contacted them, their tests indicated there wasn't a problem, and I needed to turn off router for 5 minutes.  I then lost contact with them as I don't have a mobile signal where I live and was speaking to them by mobile using WiFi calling.  This obviously died when I turned off router.

I find it hard to explain why they could not identify problem, as when I call my home number a message is given that the number is temporary unavailable.  Still the same now.

[RobinPF]

I have just purchased a new phone as lots of messages about BT phones not working.  Now have message on handset saying phone in use.

Also when I call my home number it says temporarily out of use.

Anyone come across this

[RobinPF]

My Sky Talk is not working.  I live in a house with no mobile signal.  I recently spoke to Sky about my Sky Talk not working and part of the process for getting it sorted was to turn off my router for 5 minutes.  I then can no longer speak to them as I use wifi calling (obviously switching off the router kills the call).  I then have to startr the whoole process again and repeat the security checks.

My issue with Sky Talk seems like something that could be sorted remotely as an engineer could call my landline number and get the message that I get "this number is temporarily unavailable".  My phone has a message stating line in use when I try to make a call.

I have gone throigh all of the checks with support team and I have been tole that my setup is correct and their tests have not identified a problem.

I am frustrated as I moved to Sky as I had people tell me that the service was good and I always had problems with BT.  I just want an explanation for the problem, even if this is that it will not be sorted until a specific date.   Does anyone from Sky read these posts?

[Mark39]

@RobinPF in order to maintain continuity, it's best to add to the thread you originally created, rather than create new threads each time you post.

The most likely reason is as posted by @cymru123 earlier in this, your original thread.

We're a customer Community so it's possible that Sky won't see your post here. 

If you wish, we can ask Sky's messaging team to contact you here, but they may suggest it's a matter of waiting until the switch completes.

[RobinPF]

How long would a switch normally take?  My broadband was activated on 20th Nov

[MarkGoldsmith]

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@RobinPF wrote:

How long would a switch normally take?  My broadband was activated on 20th Nov

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@RobinPF another way of reporting the issue directly to Sky is via this page https://www.sky.com/help/articles/fix-phone-problems-start. If you click on "No I still need more help" you will be presented with a form you can complete which will submit a ticket with Sky's networking team.

As others have reported on this thread, there does seem to be an issue with activating Sky Talk correctly at the moment. I switched over on 21st November and it took 48 hours for the phone number to be transferred across however I've currently got a similar issue with inbound calls not working which i've raised with the networking team via the above method.

[Mark39]

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@Mark39 wrote:

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@RobinPF I agree. Previous posts suggest 2-3 weeks. Sky's advice is to contact them, but from your earlier post, it looks like you already have.

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[Chloe142]

I hope you get it sorted, I have been without Sky talk landline for over 7 weeks now