Moving from EE Fibre/Digital phone to Sky Talk Fibre and want my phone number moved

[TayUK]

Hoping somebody can help with this but looking at the issues and hearing from people that have/have had and continue to have issues moving phone numbers over to sky (Perhaps elsewhere but ivenot been looking for those) I'm not sure thats going to happen. 

I wanted to consolidate my fibre and digital phone service to sky, where my TV package is from EE I have a digital phone line and 900mbs fibre. 

I was told that was is a 'risk' that my old number wont be ported over to sky, I flagged up this would be an issue and I needed that phone number as i've had it for over 28 years and lots of services have that number.   

I've ported my number several times through BT (when it was a POTS system), moved to Vodafone digital voice service and lastly EE digital again never had an issue.     

Seems nobody wants to confirm that I'll have my number ported over, I have sky package prices dependant on fibre and sky talk so this is all going to get very messy I suspect. 

I just cancelled the order for fibre and sky talk as was suggested by the Sky rep when I paced the order as the service was scheduled to go live tomorrow and didnt want to lose my number .

Has anybody got any idea how to get around this  or what the next steps are in this?, the cancellations lady told me she will call back after the cancelation has been processed and they'll try again. 

This is all just a bit hit and miss.

Heres hoping somebody has some great ideas.

thanks

[Mark39]

@TayUK we do see posts here regularly from customers new to Sky Broadband/Talk where porting of the phone number has not been successful. Why that's the case, or whether Sky are uniquely affected, I don't know, but that being so, I doubt you'll get a cast iron guarantee that your number will be ported ok.

Cancelling your Broadband/Talk order shouldn't make any difference to your Sky TV order or pricing, as they're separate contracts, rarely bundled together.

Theoretically, there's a 31 day window post switching where it's possible to reclaim your number from a previous provider if porting has not been successful. However, that won't apply where there are technical reasons why porting can't be completed.

If keeping your number is an absolute must, I'd suggest ongoing caution.

[TimmyBGood]

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@Mark39 wrote:

@TayUK I doubt you'll get a cast iron guarantee that your number will be ported ok.

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I believe Ofcom says they have an 'expectation' that telcos will facilitate number portability, but it's not actually a requirement.

[TayUK]

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@Mark39 wrote:

Cancelling your Broadband/Talk order shouldn't make any difference to your Sky TV order or pricing, as they're separate contracts, rarely bundled together.

If keeping your number is an absolute must, I'd suggest ongoing caution.

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Thanks,

Alas, I'm seemingly locked in as it seems there is no guarantee's my phone cant move my phone number.  Thats what I feel right now. 

I'll have a surplus of caution going forwards. The lack of defined working processes for this type of reuirement defies belief. 20 years ago I could have undertsood it but 2026 sigh

[TayUK]

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@TimmyBGood wrote:

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@Mark39 wrote:

@TayUK I doubt you'll get a cast iron guarantee that your number will be ported ok.

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I believe Ofcom says they have an 'expectation' that telcos will facilitate number portability, but it's not actually a requirement.

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I'm finding that everything I look at is riddled non facts, as you say, an expectation is hardly a defined standard or process.

[TayUK]

Alas,  nothing to convince me that my phone number would come across so I cancelled the order. 

Sky told me that they would contacted me yesterday to check to see if anything had changed and my phone number miught be listed, but no phone call was incoming. 

I've now had a chat with EE and they have dropped the price of some stuff as the initial move to sky must have triggered their cancellation team, and I've seeing soem decent savings for a year or so, but with CPI this will gradually creep up as they all do. 

thanks all those that replied. 

[Mark39]

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@TayUK wrote:

I've now had a chat with EE and they have dropped the price of some stuff as the initial move to sky must have triggered their cancellation team, and I've seeing soem decent savings for a year or so, but with CPI this will gradually creep up as they all do. 

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At least a partial result, then!