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Discussion topic: Lots of crackling and noise in landline
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This message was authored by: Johnstonr
Message posted on 30 Dec 2023 12:29 PM
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Lots of crackling and noise in landline
Our landline is very crackly and there's lots of noise making it almost impossible to hear anyone. Any hints please?
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 30 Dec 2023 01:20 PM
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Re: Lots of crackling and noise in landline
Are you able to call Sky on the 150 number so they can run checks on your line ?
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This message was authored by: Mark39
Posted by a Superuser, not a Sky employee.
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Message posted on 30 Dec 2023 01:47 PM
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Re: Lots of crackling and noise in landline
@Johnstonr you could try the simple connection test here even if your broadband is working normally (they're both delivered by the same cable). If the test detects a fault, you'll be able to book an engineer there and then. Otherwise give Sky a call, if you can, as @caesarome posted.
https://www.sky.com/help/articles/broadband-diagnostic-start
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